A number of both current and potential Rover pet parents have expressed they have pet care needs better suited to the day care center experience. We also believe that pet parents who discover Rover through doggy day care centers will book other services as well, boosting demand for current sitters. Some day care centers even noted that they’d like to refer customers to Rover for services they don’t offer, like cat care and dog walking.

No, in-home doggy day care remains a key service on Rover. We spoke to current in-home day care customers and learned that they have different needs than those interested in brick-and-mortar facilities. These are two different groups of pet parents seeking different experiences, and we want to offer service options for both groups.

 The pilot is running in three cities (Los Angeles, Chicago, and Atlanta) with a limited number of day care centers and pet parents. Each day care center will go through an onboarding process with our team, have a profile, and appear in search results for doggy day care. Pet parents will also be able to filter search results by either in-home daycare or day care centers to easily find the best option for them.

We believe that by expanding into new services, we’re expanding opportunities for our entire community to grow and thrive. Sitters remain at the heart of the Rover experience, and we’re here to listen 24/7 if you have questions or feedback. As always, you can get in touch with Rover Support anytime in the Help Center.

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